Student support

Student support services provide a range of support services so that you have the best opportunity for success in your studies:

Academic support

Personal and general support

Disability and specific needs support

Students with disabilities and specific needs are offered the same opportunity to study with AIE Institute as any other student. Please let us know of your disabilities and specific needs as soon as possible to arrange a consultation with our student support services team for the development of an individualised learning support strategy.

Learning support strategies may include reasonable adjustment of learning and assessment, integration of support mechanisms, or additional support sessions.

If you have a question or would like to request a consultation, please contact our student support services team: studentsupportservices@aieinstitute.edu.au

English Language Proficiency (ELP) support

If you require assistance with ELP, you are encouraged to contact our student support services team.

Support for ELP may include assistance internally or direction to external ELP service provider programs, depending on the degree of assistance that you need.

It is recommended that you speak English while on campus to help improve your English language skills and create an inclusive environment.

If you have a question or would like to request a consultation, please contact our student support services team: studentsupportservices@aieinstitute.edu.au

IT support services

IT technical support services are available to all students. Students are to contact IT services directly with their support request: itservices@aieinstitute.edu.au

Complaints

AIE Institute does not tolerate bullying, discrimination, harassment, sexual harassment, victimisation or vilification through any means or medium. AIE Institute aims to provide fair and equitable grievance handling processes that adhere to its principles as listed within the Student Grievance Policy and Procedure.

How to lodge a complaint about AIE Institute

AIE Institute is regulated by the Tertiary Education Quality and Standards Agency (TEQSA). Information for students regarding how to resolve a complaint with a provider and when complaints can be made to TEQSA is available from their website.

Canberra campus student support services office

Phone: 02 6162 5166
Email: studentsupportservices@aieinstitute.edu.au

Standard office hours of operation are 9.00am-5.00pm on weekdays, excluding public holidays.

Sydney campus student support services office

Phone: 02 6162 5166
Email: studentsupportservices@aieinstitute.edu.au

Standard office hours of operation are 9.00am-5.00pm on weekdays, excluding public holidays.