Student Support
Student support services provide a range of support services so that you have the best opportunity for success in your studies:
Academic support
- Academic study skills workshops
- Academic advice – request academic advice consultation, email: studentsupportservices@aieinstitute.edu.au
- Consultation time with your lecturer or tutor – click here to contact a staff member and arrange a consultation
- Learning resource support – contact the librarian for assistance with accessing and using the library's online and on-campus resources, email: library@aieinstitute.edu.au
- Individualised learning support strategies for students with disability and specific needs, or for other reasons – email student support services to request a consultation for an individualised learning support strategy, studentsupportservices@aieinstitute.edu.au
- English Language Proficiency (ELP) support internally or referral to external ELP service providers.
Personal and general support
- Information on safety and personal security on campus is covered at orientation and provided in your student handbook.
- Contacts for your campus discrimination, harassment, and first aid officers
- Links to information and contact details for the Student Council
- Referral to external counselling practitioners – email student support services to request a consultation studentsupportservices@aieinstitute.edu.au
- Referral to external medical practitioners – links to external local general practitioners (GPs) can be found within your student handbook and you are encouraged email student support services to request a consultation to discuss other personal and general support options that may assist you in your studies studentsupportservices@aieinstitute.edu.au
- Links to external health, wellbeing, accommodation, legal, working rights services
- Making complaints or reporting incidents of sexual harassment or assault
- Links to all AIE Institute’s policies and procedures.
Student Handbooks
Disability and specific needs support
Students with disabilities and specific needs are offered the same opportunity to study with AIE Institute as any other student. Please let us know of your disabilities and specific needs as soon as possible to arrange a consultation with our student support services team for the development of an individualised learning support strategy.
Learning support strategies may include reasonable adjustment of learning and assessment, integration of support mechanisms, or additional support sessions.
If you have a question or would like to request a consultation, please contact our student support services team: studentsupportservices@aieinstitute.edu.au
English Language Proficiency (ELP) support
If you require assistance with ELP, you are encouraged to contact our student support services team.
Support for ELP may include assistance internally or direction to external ELP service provider programs, depending on the degree of assistance that you need.
It is recommended that you speak English while on campus to help improve your English language skills and create an inclusive environment.
If you have a question or would like to request a consultation, please contact our student support services team: studentsupportservices@aieinstitute.edu.au
IT support services
IT technical support services are available to all students. Students are to contact IT services directly with their support request: it@aie.edu.au
Complaints
AIE Institute does not tolerate bullying, discrimination, harassment, sexual harassment, victimisation or vilification through any means or medium. AIE Institute aims to provide fair and equitable grievance handling processes that adhere to its principles as listed within the Student Grievance Policy and Procedure.
AIE Institute is regulated by the Tertiary Education Quality and Standards Agency (TEQSA). Information for students regarding how to resolve a complaint with a provider and when complaints can be made to TEQSA is available from their website.
Complaints
AIE Institute does not tolerate bullying, discrimination, harassment, sexual harassment, victimisation or vilification through any means or medium. AIE Institute aims to provide fair and equitable grievance handling processes that adhere to its principles as listed within the Student Grievance Policy and Procedure.
AIE Institute is regulated by the Tertiary Education Quality and Standards Agency (TEQSA). Information for students regarding how to resolve a complaint with a provider and when complaints can be made to TEQSA is available from their website.
Sydney campus student support services office
Phone: 02 8514 8800
Email: studentsupportservices@aieinstitute.edu.au
Standard office hours of operation are 9.00am-5.00pm on weekdays, excluding public holidays.